Privacy Policy
Effective Date: February 26, 2026
Last Updated: February 26, 2026
1. Who We Are
This Privacy Policy describes how Buck Hill Equestrian LLC, doing business as RingTime (“RingTime,” “we,” “us,” or “our”), collects, uses, and shares information when you use the RingTime mobile application, website, and related services (collectively, the “Service”).
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, phone number (optional), and your role (e.g., trainer, rider/owner, staff).
- Equestrian Identifiers: Federation membership numbers (e.g., USEF number), if you choose to provide them.
- Profile Content: Profile photos you upload.
- Communications: Messages you send to us through support channels.
2.2 Information Collected Automatically
- Device Information: Device identifier, operating system, platform (iOS, Android, or web), and app version.
- Usage Information: Features you interact with and pages you view within the Service.
- Location Information: See Section 3 below for details on location data collection.
2.3 Information from Other Sources
- Public Show Data: We collect publicly available equestrian show schedules, entries, and results from show management platforms to power the Service. This data includes horse names, rider names, class information, and results as published by show organizers.
3. Location Information
We collect location information only with your consent and in the following ways:
- Precise Location (Foreground): When you grant location permission and are actively using the app, we may collect your precise GPS coordinates to provide location-based features such as determining whether you are at a show venue.
- Background Location: With your separate, explicit consent, we may use background location capabilities to detect when you arrive at or depart from supported show venues. Background location is used solely for venue-related features.
- Coarsened Location for Analytics: If you opt in to analytics, location data shared with our analytics provider is reduced in precision to a neighborhood level.
You may revoke location permissions at any time through your device settings or within the app. See Section 8 for more on your choices.
Retention: Precise location data is automatically deleted after 30 days.
4. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Service, including live show tracking, notifications, and scheduling features.
- Create and manage your account and authenticate your identity.
- Send you transactional communications (e.g., account verification, password resets, and show alerts you subscribe to).
- Process subscriptions and payments.
- Provide customer support.
- Generate aggregate, de-identified analytics and insights about show venue activity.
- Detect, prevent, and address fraud, abuse, and technical issues.
- Comply with legal obligations.
5. How We Share Your Information
We do not sell your personal information. We share information with the following categories of recipients:
5.1 Service Providers
We use third-party service providers to help operate the Service. These providers process data on our behalf and are contractually obligated to use it only as directed. Categories include:
- Cloud Hosting and Infrastructure Providers: We use cloud service providers to host our servers, databases, and application infrastructure.
- Analytics Providers: We use PostHog to understand how the Service is used. Analytics data is collected only if you opt in. PostHog receives usage events, your user identifier, and coarsened location data.
- Payment Processors: Subscriptions and purchases are processed through Apple (via the App Store), Google (via Google Play), RevenueCat (subscription management), and Stripe (web payments). These processors receive your payment information directly; we do not store your credit card or payment account details on our servers.
- Communications Providers: We may use service providers to deliver push notifications and other communications. We use cloud-based email services to send transactional emails such as account verification and password resets. These providers receive your email address and the content of the communication.
5.2 Legal and Safety Disclosures
We may disclose your information if we believe in good faith that disclosure is necessary to:
- Comply with applicable law, regulation, or legal process.
- Protect the rights, property, or safety of RingTime, our users, or the public.
- Detect, prevent, or address fraud or security issues.
- Enforce our Terms of Use.
5.3 Business Transfers
If RingTime is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via the Service or email.
6. Cookies and Local Storage
The Service uses session cookies and local storage to maintain your login session and store your preferences (such as notification and consent settings). We do not use advertising cookies or third-party tracking cookies.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. Specific retention periods include:
- Precise location data: Automatically deleted after 30 days.
- Account data: Retained until you delete your account.
When your account is deleted, we remove your account information from our primary database. Some data that has already been shared with third-party service providers (e.g., analytics or payment processors) may be retained by those providers in accordance with their own privacy policies.
8. Your Choices and Controls
- Analytics: Analytics data collection is opt-in. You can enable or disable analytics in the app settings or when you accept the Terms of Use.
- Location: You can enable or disable foreground and background location access through your device settings or within the app.
- Push Notifications: You can manage notification preferences within the app settings and control push notification permissions through your device settings.
- Account Deletion: You can delete your account at any time through the Settings page in the app. Account deletion removes your personal information from our primary database.
- Access and Correction: You may access and update your account information through the app.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
The Service is intended for individuals who are at least 16 years of age. We do not knowingly collect personal information from anyone under 16. If we learn that we have collected personal information from a person under 16, we will take steps to delete that information promptly. If you believe someone under 16 has provided us with personal information, please contact us at help.ringtime@gmail.com.
11. International Data Transfers
If you access the Service from outside the United States, your information may be transferred to and processed in the United States, where our servers and service providers are located. By using the Service, you consent to the transfer of your information to the United States. We take steps to ensure that your data is treated in accordance with this Privacy Policy regardless of where it is processed.
12. State Privacy Rights
12.1 California Residents (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act:
- Right to Know: You may request the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it.
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
- Right to Correct: You may request correction of inaccurate personal information.
- Right to Opt Out of Sale/Sharing: We do not sell your personal information or share it for cross-context behavioral advertising.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise these rights, contact us at help.ringtime@gmail.com. We will verify your identity before processing your request.
In the preceding 12 months, we have collected the categories of personal information described in Section 2. We share personal information with service providers as described in Section 5 for the business purposes described in Section 4.
12.2 Virginia, Colorado, Connecticut, Utah, and Other State Residents
Residents of states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, and Utah) may have similar rights to access, delete, correct, and opt out of certain processing of their personal information. To exercise any applicable rights, please contact us at help.ringtime@gmail.com.
13. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service (for example, via an in-app notice) or by other means prior to the change becoming effective. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: